Customer Satisfaction Measurement CSMThis Customer Satisfaction Measurement (CSM) tracks the customer experience of government offices. Your feedback on your recently concluded transaction will help this office provide a better service. Personal information shared will be kept strictly confidential and you always have the option to not answer this form.EmailAge Group- Select -below 18 years old18-3839-5960 years old and aboveRespondent- Select -INTERNAL(Teaching, Non-Teaching Staff or Students)EXTERNAL(Parents, Stakeholders, Visitors, etc.)Sex- Select -MaleFemalePrefer not to indicateCITIZEN'S CHARTERInstructions: Select your answer to the Citizen's Charter (CC) question. The Citizen's Charter is an official document that reflects the services of a government agency/office including its requirements, fees, and processing times among others.Which of the following best describes your awareness of a Citizen's Charter (CC)? I know what a CC is, and I saw this offices’ CC. I know what a CC is, but I did not see this office’s CC. I learned of the CC only when I saw this office’s CC. I do not know what a CC is, and I did not see one in this office.If aware of CC, would you say that the CC of this office was ...? Easy to see Difficult to see Not visible at all Not applicableIf aware of CC, how much did the CC help you in your transaction? * Helped very much. Somewhat helped Did not help Not applicableSERVICE AVAILMENTInstruction: Please select the service you have used and check the box that best matches your experience.Service Availed- Select -ENROLLMENT OF GRADES 7 & 11 STUDENTSENROLLMENT OF GRADES 8, 9, 10, & 12 STUDENTSISSUANCE OF DOCUMENTS FROM THE REGISTRY AND INFORMATION SERVICESLIBRARY SERVICESGUIDANCE SERVICESFINANCE SERVICESSTUDENT SERVICES (CANTEEN, CLINIC, LABORATORIES)1. Verifying the authenticity of the signature from the applicant Very Satisfied Satisfied Less Satisfied Not Satisfied At All Not Applicable2. Giving out the enrollment form Very Satisfied Satisfied Less Satisfied Not Satisfied At All Not Applicable3. Evaluating the accuracy of entries in the forms. Very Satisfied Satisfied Less Satisfied Not Satisfied At All Not Applicable4. Validating enrolment. Very Satisfied Satisfied Less Satisfied Not Satisfied At All Not Applicable1. Verifying the authenticity of the signature from the applicant Very Satisfied Satisfied Less Satisfied Not Satisfied At All Not Applicable2. Giving out the enrollment form Very Satisfied Satisfied Less Satisfied Not Satisfied At All Not Applicable3. Evaluating the accuracy of entries in the forms. Very Satisfied Satisfied Less Satisfied Not Satisfied At All Not Applicable4. Validating enrolment. Very Satisfied Satisfied Less Satisfied Not Satisfied At All Not Applicable1. Giving out clearance form. Very Satisfied Satisfied Less Satisfied Not Satisfied At All Not Applicable2. Examining the authenticity of signature. Very Satisfied Satisfied Less Satisfied Not Satisfied At All Not Applicable3. Receiving, checking accuracy of the form accomplished and schedules released and scheduling release of official certification. Very Satisfied Satisfied Less Satisfied Not Satisfied At All Not Applicable4. Checking the release of the Official Certification. Very Satisfied Satisfied Less Satisfied Not Satisfied At All Not Applicable1. Checking students/teachers’ accounts. Very Satisfied Satisfied Less Satisfied Not Satisfied At All Not Applicable2. Instructing the users how to access and use the library materials. Very Satisfied Satisfied Less Satisfied Not Satisfied At All Not Applicable3. Providing the students the necessary materials needed for the study. Very Satisfied Satisfied Less Satisfied Not Satisfied At All Not Applicable1. Discussing of complaints by the Guidance Counselor and SSG Adviser. Very Satisfied Satisfied Less Satisfied Not Satisfied At All Not Applicable2. Receiving of accomplished Incident Report Form. Very Satisfied Satisfied Less Satisfied Not Satisfied At All Not Applicable3. Informing the complainant on the venue, date and time of dialogues/hearings. Very Satisfied Satisfied Less Satisfied Not Satisfied At All Not Applicable4. Conducting individual and group counseling sessions to advise and assist students with academic and vocational development. Very Satisfied Satisfied Less Satisfied Not Satisfied At All Not Applicable5. Evaluating students’ attributes and assist them in realizing their objectives. Very Satisfied Satisfied Less Satisfied Not Satisfied At All Not Applicable6. Developing and implementing counseling strategies with contemporary methods of mentoring. Very Satisfied Satisfied Less Satisfied Not Satisfied At All Not Applicable7. Identifying behavioral problems and act appropriately to remedy the situation. Very Satisfied Satisfied Less Satisfied Not Satisfied At All Not Applicable8. Assessing the development of students and highlight the sense of accomplishment. Very Satisfied Satisfied Less Satisfied Not Satisfied At All Not Applicable9. Cooperating with parents, academic staff and external partners. Very Satisfied Satisfied Less Satisfied Not Satisfied At All Not Applicable10. Implementing and facilitate educational and training workshops for academic staff. Very Satisfied Satisfied Less Satisfied Not Satisfied At All Not Applicable1. The finance office responds to inquiries and requests in a timely and effective manner. Very Satisfied Satisfied Less Satisfied Not Satisfied At All Not Applicable2. The financial policies, fees, and payment procedure are clearly communicated and easy to understand. Very Satisfied Satisfied Less Satisfied Not Satisfied At All Not Applicable3. The staff are professional, courteous, and helpful when assisting with concerns. Very Satisfied Satisfied Less Satisfied Not Satisfied At All Not Applicable4. Billing statements, fee assessments, purchase requests, and payment transactions are processed accurately and efficiently. Very Satisfied Satisfied Less Satisfied Not Satisfied At All Not Applicable5. The finance office services are easily accessible and convenient, including office hours and payment options. Very Satisfied Satisfied Less Satisfied Not Satisfied At All Not ApplicableStudent Service Availed- Select -CANTEENCLINICLABORATORIES1. Serving the students with a variety, nutritious and generally healthy foods in the canteen. Very Satisfied Satisfied Less Satisfied Not Satisfied At All Not Applicable2. Providing the students with a clean and safe canteen for eating. Very Satisfied Satisfied Less Satisfied Not Satisfied At All Not Applicable1. Providing the students with an adequate school clinic with a clinic in-charge. Very Satisfied Satisfied Less Satisfied Not Satisfied At All Not Applicable2. Providing students with first aid services in the school clinic. Very Satisfied Satisfied Less Satisfied Not Satisfied At All Not Applicable1. Providing the students with an adequate ICT laboratory with internet connection. Very Satisfied Satisfied Less Satisfied Not Satisfied At All Not Applicable2. Providing the students with Science laboratories that are equipped with sophisticated laboratory materials that reinforce class discussions and are responsive to the scientific researches of the students. Very Satisfied Satisfied Less Satisfied Not Satisfied At All Not Applicable3. Providing the students with an equipped Speech laboratory. Very Satisfied Satisfied Less Satisfied Not Satisfied At All Not ApplicableCLIENT SATISFACTION RATINGYour experience matters to us! Kindly rate the quality of service by checking the appropriate satisfaction rating. RESPONSIVENESSI am satisfied with the service that I availed. Very Satisfied Satisfied Neutral Dissatisfied Very DissatisfiedI spent a reasonable amount of time for my transaction. Very Satisfied Satisfied Neutral Dissatisfied Very DissatisfiedRELIABILITYThe office followed the transaction’s requirements and steps based on the information provided. Very Satisfied Satisfied Neutral Dissatisfied Very DissatisfiedCOMMUNICATIONThe steps (including payment) I needed to do for my transaction were easy and simple. Very Satisfied Satisfied Neutral Dissatisfied Very DissatisfiedACCESS AND FACILITIESI easily found information about my transaction from the office’s website. Very Satisfied Satisfied Neutral Dissatisfied Very DissatisfiedCOSTS (Click 'Not Applicable' if transaction do not involve money)I paid a reasonable amount of fees for my transaction. Very Satisfied Satisfied Neutral Dissatisfied Very Dissatisfied Not ApplicableASSURANCEI feel the office was fair to everyone, or “walang palakasan”, during my transaction. Very Satisfied Satisfied Neutral Dissatisfied Very DissatisfiedINTEGRITYI was treated courteously by the staff, and (if ask to help), the staff was helpful. Very Satisfied Satisfied Neutral Dissatisfied Very DissatisfiedOUTCOMEI got what I needed from the government office, or (if denied) denial of request was sufficiently explained to me. Very Satisfied Satisfied Neutral Dissatisfied Very DissatisfiedSuggestions on how we can further improve our services Your feedback is invaluable in helping us enhance our services and better meet your needs. Thank you for taking the time to share your thoughts! CRSHS is committed to respecting and safeguarding the privacy of all data subjects, including teachers, students, parents, and other stakeholders. We ensure that any personal information collected is processed lawfully, fairly, and transparently, in alignment with confidentiality standards and applicable data privacy laws.Submit Form