Customer Satisfaction Measurement

CSM

This Customer Satisfaction Measurement (CSM) tracks the customer experience of government offices. Your feedback on your recently concluded transaction will help this office provide a better service. Personal information shared will be kept strictly confidential and you always have the option to not answer this form.


CITIZEN'S CHARTER

Instructions: Select your answer to the Citizen's Charter (CC) question. The Citizen's Charter is an official document that reflects the services of a government agency/office including its requirements, fees, and processing times among others.


SERVICE AVAILMENT

Instruction: Please select the service you have used and check the box that best matches your experience.


CLIENT SATISFACTION RATING

Your experience matters to us! 

Kindly rate the quality of service by checking the appropriate satisfaction rating. 

RESPONSIVENESS


RELIABILITY


COMMUNICATION


ACCESS AND FACILITIES


COSTS (Click 'Not Applicable' if transaction do not involve money)


ASSURANCE


INTEGRITY


OUTCOME


Your feedback is invaluable in helping us enhance our services and better meet your needs. Thank you for taking the time to share your thoughts!